Refund Policy / 退款政策
At WearTech Advanced Materials, we stand behind the quality of our products. This Refund Policy outlines the conditions and procedures for returns and refunds.
1. Eligibility for Refund
1.1 Quality Issues: If you receive products that are defective, damaged, or do not meet the agreed specifications, you may be eligible for a refund or replacement.
1.2 Notification Period: You must notify us within 7 calendar days of delivery.
1.3 Evidence Required: Clear photos showing the defect, original packaging, and shipping label.
2. Non-Refundable Items
2.1 Custom-made or specially ordered products cannot be returned unless there is a confirmed manufacturing defect.
2.2 Products that have been installed, used, or modified.
2.3 Products returned without prior authorization.
2.4 Shipping and handling charges are non-refundable unless the return is due to our error.
3. Refund Procedure
3.1 Contact Us: Email sales@weartech-pro.com with your order number, issue description, and supporting photos.
3.2 Evaluation: Our quality team will review the claim within 3 working days.
3.3 Return Authorization: If approved, we will provide return shipping instructions.
3.4 Inspection: We will inspect returned products within 5 working days of receipt.
3.5 Refund Processing: Approved refunds will be processed to your original payment method within 10 working days.
4. Replacement Option
4.1 For quality issues, we may offer product replacement at our discretion.
4.2 Replacement items will be shipped once the defective product is returned and inspected.
4.3 If replacement is not possible, a full refund will be issued.
5. Shipping Costs
5.1 If the return is due to our error (defective product, wrong item shipped): We will cover all reasonable return shipping costs.
5.2 If the return is due to customer reasons: You are responsible for return shipping costs.
5.3 Original shipping charges are non-refundable unless we made an error.
6. Cancellation Policy
6.1 Before Production: You may cancel an order before production begins. A cancellation fee of 5% may apply to cover administrative costs.
6.2 During Production: If production has already started, a cancellation fee of 30-50% will apply to cover material and labor costs.
6.3 After Production and Shipment: Orders cannot be cancelled once shipped.
7. Contact for Refunds
Customer Service Contact
Email: service@weartech-pro.com
Phone: +86 198 0533 3366
Email Subject: "Refund Request - [Order Number]"
在WearTech Advanced Materials，我们对产品质量负责。本退款政策概述了退货和退款的条件和流程。
1. 退款资格
1.1 质量问题：如果您收到的产品有缺陷、损坏或不符合约定规格，您有权申请退款或换货。
1.2 通知期限：您必须在收货后7个日历日内通知我们。
1.3 所需证据：显示缺陷的清晰照片、原包装、运单。
2. 不予退款的情况
2.1 定制或特殊订购的产品，除非确认存在制造缺陷，否则不可退货。
2.2 已安装、使用或修改的产品。
2.3 未经事先授权退回的产品。
2.4 运输和处理费用不予退款，除非退货是由于我方失误造成。
3. 退款流程
3.1 联系我们：发送邮件至sales@weartech-pro.com，注明订单号、问题描述和佐证照片。
3.2 评估：我们的质量团队将在3个工作日内审核申请。
3.3 退货授权：如获批准，我们将提供退货说明。
3.4 检验：我们将在收到退货后5个工作日内检验产品。
3.5 退款处理：批准的退款将在10个工作日内原路退回。
4. 换货选项
4.1 对于质量问题，我们可酌情提供换货。
4.2 换货产品将在缺陷产品退回并检验后发出。
4.3 如无法换货，将全额退款。
5. 运费
5.1 如因我方失误导致退货（产品缺陷、发错货）：我们承担所有合理的退货运费。
5.2 如因客户原因导致退货：您需承担退货运费。
5.3 除非我方失误，原运费不予退款。
6. 取消订单政策
6.1 生产前：您可在生产开始前取消订单。可能收取5%的取消费用于支付管理成本。
6.2 生产中：如已开始生产，将收取30-50%的取消费用于支付材料和人工成本。
6.3 生产并发货后：订单一旦发出不可取消。
7. 退款联系方式
客服联系方式
邮箱：service@weartech-pro.com
电话：+86 198 0533 3366
邮件主题："退款申请 - [订单号]"